Your Rights and Responsibilities
You have the right to:
- Register and receive treatment regardless of your sex, age, disability, race or income provided you live within the normal catchment area
- Be treated as an individual and with respect
- Be seen the same day for a problem you and the medical team agree to be urgent
- To a chaperone when appropriate. On the rare occasion one is not available the appointment may be rescheduled
- Be able to book in advance to see the practitioner of your choice
- Access the practice out of hours service
- Have your treatment explained to you
- Confidentiality
- Refuse to be treated in front of any medical students
- Gain access to an interpreter
- To complain, without discrimination, if there is a problem
You are responsible for:
- Making and keeping appointments
- Arriving punctually
- Notifying the surgery if you are unable to keep your appointment
- Ordering repeat prescription in adequate time
- Treat doctors and practice staff with courtesy
- Switching off mobile phones when with a Health Professional
- Informing the practice of any change of address, name or telephone number